Delete your custom Copilot

Deleting your custom copilot requires uninstalling the solutions associated with the copilot from the environment. You'll need to delete the copilot from Power Apps, where solutions are listed and managed.

For more information about Power Apps solutions, see Solutions overview.

Location to delete the copilot

1. Go to the Overview page of the custom copilot. On the side of the page, the ... menu has the option to Delete copilot.

2. Select Delete copilot to get started.

   A popup appears and says to go to Power Apps solutions to delete the copilot.

3. Select Go to Power Apps solutions to open Power Apps.

Delete the copilot

1. In the Power Apps solution viewer, select the Managed tab to view the managed solutions of your custom copilot solution.

   You see a few solutions listed that are associated with the copilot.

    Tip

   Unpublished updates and changes to the custom copilot result in unmanaged layers. Remove the unmanaged layers before deleting the solution.

   1. On the Unmanaged tab on the Power Apps solution page select Default solution.
   2. Find the topic as within the copilot subcomponent where you previously made changes.
   3. Select ... > Advanced > See solution layers, then delete the unmanaged layers.

2. Look for any solutions named Service Copilot Service Now Knowledge Base, Service Copilot Salesforce Knowledge Base, or Service Copilot Zendesk Knowledge Base in all knowledge sources of the copilot.

3. Select each knowledge source near its display name.

4. Select Delete in the command bar. Confirm the delete. Deletion processes within a few minutes.

   Delete all the solutions associated with knowledge sources the copilot has, one by one.

5. Select and delete Base components to enable Service Copilot and Agent Copilot Base, one by one.

    Important

   Each solution needs to be deleted one at a time to successfully delete them.

   Once these are deleted, your copilot is fully deleted.

When you go back to Copilot for Service, you can create a new custom copilot.

 Note

You can only have one custom copilot per environment.